How to Reset Your Password in Shelf

Keeping your account secure is essential when managing your asset inventory. This guide will walk you through the process of resetting your password in Shelf.

Method 1: Reset from Account Settings (When Already Logged In)

If you're already logged into your Shelf account and want to change your password:

1. Navigate to app.shelf.nu
2. Click on your user profile picture in the bottom left corner of the sidebar
3. From the dropdown menu, select Account settings
4. On the account details page, scroll down to the Password section
5. Click the "Reset password" button
6. This will log you out and trigger the password reset flow

Method 2: Reset from Login Page (When Logged Out)

If you've forgotten your password and cannot log in:

1. Go to the Shelf login page
2. Click the "Forgot password?" link
3. Enter your email address associated with your Shelf account
4. Click "Reset password"
5. Check your email inbox for a one-time code (also check spam/junk folders if not found)
6. Enter the code to set your new password

The screen looks the same whether or not a code was sent

Shelf answers every address the same way. Type anything into Forgot password? and you are taken to the same "we've sent a 6-digit code" screen, with the same wording, whichever address you used.

That is deliberate. If the page said "no account with that email", anyone could feed it a list of addresses and learn which ones belong to Shelf accounts. So the page tells you nothing it would not tell a stranger, and the code itself is what proves the account exists: it only ever goes to a real account that signs in with a password.

Two reasons a code never arrives, neither of which the screen can tell you apart:

• No Shelf account uses that address. Check for a typo, and check whether you signed up with a different address (a work one rather than a personal one, for example).
• Your account signs in with SSO. Accounts that arrive through single sign-on have no Shelf password to reset, so there is nothing to send. Go back to the login page and use Login with SSO instead. Your identity provider handles the password, and anything you change there applies to Shelf straight away.

If neither fits, contact support rather than requesting more codes.

Important Notes

• Password reset emails are typically delivered within a few minutes
• Make sure to create a strong, unique password
• If you don't receive the code, check your spam folder first, then read the section above
• For security reasons, the code expires after a short period. Request new code on the same screen sends a fresh one

Related Articles

• How to log in to the Shelf application
• Single sign-on with Google Workspace
• User types / roles and their permissions
• How to change your email address
• Add the Shelf App to your Dock Taskbar or Homescreen
• Contact Support

If you continue to experience issues with resetting your password, please contact our support team for assistance.