Troubleshooting: Team Invite Not Received

If a team member says they never received their Shelf workspace invitation, run through these checks.

1. Check the spam / junk folder

Shelf invitations come from noreply@shelf.nu (or your configured sender on self-hosted). Many corporate email filters flag automated invitations. Ask the recipient to check their spam folder and mark Shelf as safe.

2. Verify the email address

A typo in the email is the most common cause. Go to Settings → Team → Users → Pending Invites and confirm the address matches exactly — watch for:

Extra spaces before or after the address
.com vs .co vs .nu mixups
Autocorrect changing the domain

If the address is wrong, cancel the invite and re-send to the correct one.

3. Check if they already have an account

If the recipient already has a Shelf account under a different email, the invite may have landed in that account's workspace list — but they're logging in with the other email. Ask them to try logging in with the invited address.

4. Re-send the invitation

From Settings → Team → Users → Pending Invites, you can re-send. Each re-send generates a fresh link (the old one still works too, unless manually cancelled).

5. Corporate email filters (IT-managed inboxes)

Some organizations block emails from unknown senders or require domain whitelisting. If the recipient's IT team manages their inbox:

Ask IT to whitelist shelf.nu (and supabase.co for self-hosted instances using Supabase email)
Alternatively, the recipient can sign up directly at app.shelf.nu/join using the invited email address — Shelf will auto-connect them to the workspace

Still not arriving?

Contact support with:

The email address you invited
When the invite was sent
Whether this is a cloud Shelf workspace or self-hosted

We can check delivery logs from our side.